How to Cancel an Order on Sports Authority

If you’ve changed your mind about an order from Sports Authority, you can cancel it as long as the order hasn’t already shipped. Here’s how.

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Cancelling an Order

If you need to cancel an order that you have placed with Sports Authority, you can do so by contacting their customer service department. They will be able to cancel the order for you and issue you a refund. You can also cancel the order yourself if you have already received the items and you do not want them.

Find the order number

In order to cancel an order, you will need to find the order number. The order number is located in the upper right-hand corner of the packing slip. Once you have located the order number, please call customer service at 1-888-Sports and a customer service representative will be happy to assist you further.

Call customer service

At Sports Authority, our goal is to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when you need to cancel or change an order.

To cancel an order, please call our customer service department at 1-888-922-2336 and one of our representatives will be happy to assist you.


Every store has a different policy when it comes to refunds, so if you’re not sure how to cancel an order on Sports Authority, read on for a step-by-step guide. You may be able to cancel your order if it’s within a certain time frame and if the item hasn’t shipped yet. To cancel your order, you’ll need to contact customer service and have your order number on hand.

If the item has shipped

If you need to cancel an order that has already shipped, you will need to return the item once you receive it. You can return it to any of our stores or ship it back to us. All returns must be made within 90 days with a valid sales receipt. For more information on our return policy, please visit our website or call customer service at 1-888-869-5863.

If the item has not shipped

If you need to cancel your order, please call us as soon as possible at 1-888-523-3776. Our customer service representatives are available Monday – Friday, 8 a.m. – 11 p.m. ET and Saturday – Sunday, 9 a.m. – 10 p.m. ET.

If your item has shipped
You have 30 days from the time you receive your item to return it for a refund, as long as it’s unused and in the original packaging with all the accessories and parts included.

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